Frequently Asked Questions
Everything you need to know about Ghost Games before you level up.
How long does shipping take for physical games and consoles?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their gear faster.
Do you offer digital code delivery?
Yes! All digital game codes and gift cards are delivered instantly to your registered email address once payment is verified.
What is your return policy for opened merchandise?
We accept returns on unopened products within 30 days of purchase. Due to licensing restrictions, opened software cannot be returned unless the disc or cartridge is defective.
Are the pre-owned consoles tested for quality?
Absolutely. Every pre-owned console and controller undergoes a rigorous 20-point inspection and cleaning process to ensure it meets our 'Ghost Certified' performance standards.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order in real-time?
Yes. Once your order ships, you will receive a tracking number via email that allows you to monitor your package's journey from our warehouse to your door.