Returns & Exchanges

At Ghost Games, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unopened products and digital codes that have not been redeemed. If your gear is defective or your game arrives damaged, our team is here to ensure a hauntingly fast resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all manuals, cables, and promotional materials are included to qualify for a full refund.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.